Frequently Asked Questions
Have a question? Check the list below for your question. If your question is not listed here, please feel free to email us at Online Support. Remember it is not safe to include account information in an email.
What can I do with Online Banking?
You have many options when banking online. You can view your accounts at the Bank, transfer funds between your Bank of New Mexico accounts, download your statements, place a stop payment on a check, make a loan payment and pay your bills.
How do I access Online Banking?
After you have signed-up for online banking with our Customer Service Representatives and received your login information, just return to the home page and enter your information in the login boxes.
When are Online Banking transactions updated to my account?
Online Banking is "real-time" which means that your transactions are updated immediately. Your ATM and Point of Sale transactions reflect immediately in your available balance and are viewable immediately on the online banking system.
What happens if I forget my Online Banking PIN?
If you forget your PIN you can call a Personal Banker at 505.285.6611.
Is there a fee for using Online Banking?
There is no fee for Online Banking.
Whom can I pay through Bill Pay?
You can pay anyone in the United States, utility companies, loan payments, credit cards, even your neighbor.
How far in advance should I set up a payment to ensure it is paid on time?
When scheduling payments that can be paid electronically, allow 3 business days. When scheduling payments that will be paid by check, schedule 7 to 10 business days prior to the due date.
When will the money be taken out of my account?
For electronic transactions, the money will be withdrawn from your account on the payment date you have selected. For transactions processed by check, the money will be withdrawn from your account when the check is presented for payment. Your account will never be debited prior to the payment date you have selected.
What happens if I have a scheduled payment that falls on a weekend or holiday?
Any scheduled payments that fall on a weekend will be processed on Friday. Any payments that are scheduled during a holiday will be paid the next business day. Any new payments that are scheduled during the weekend will be processed on the next business day (generally Monday).
What if I do not have enough money in my account?
The Bank will treat bill payment check transactions like any other check you write. Electronic transactions will not processed until you have sufficient funds.
Can I schedule recurring payments?
You may schedule one-time and recurring payments.
How late in the day can I enter, edit, or delete a payment?
You may add, edit, or delete payments anytime. Transactions that need to be processed on the current day must be entered by 12 pm (Noon) CST (Central Time).
How many payees may I have set up?
You may set up as many payees as you wish.
Can I edit payee addresses?
You will have to set up a new payee with the correct address and delete the old one.